Your Messages on Hold Connection

Experience matters in the Messages-on-Hold (MOH) industry. MusicOnHold.com delivers decades of professional experience in recording and broadcasting, applying that expertise to top quality on-hold marketing and music. We’ve mastered the process and made it streamlined for our customers, covering scriptwriting, voicing, a wide selection of licensed music beds, and the latest options in digital playback equipment. All with great rates, fast turnaround, and excellent customer service and tech support.

Messages-on-Hold production took off in the 80’s and MusicOnHold.com has been at the forefront with a lengthy list of happy customers. Over the years, we’ve assembled a dynamic team of professionals with plenty of talent. You will see it in the creative copy content we develop for your stamp of approval. Our sales and technical personnel can guide you through the recording process as well as equipment set-up and support. And our incredible voiceover artists will make your MOH sound terrific!

Quality on-hold messages can help you communicate with callers directly and one-on-one. Callers on-hold have already taken that important step by reaching out to you. Now give them something to hear. Messages-on-Hold with MusicOnHold.com are creative, informative, and entertaining, helping callers in otherwise dead time. Our experience counts with creative messaging and catchy music licensed specifically for your use.

On-hold audio that’s conversational gets results and provides an effective way to promote sales, pass along essential news, and relay timely specials and events.

Trust the Experts

On-hold messaging has seen a technological revolution over the years. Phone systems and IT now are nothing like they were at the start of the MOH industry. Our team has always been a step ahead, maintaining an essential link to equipment and on-hold production with exceptional turnaround and even better pricing!

It’s our people that make the difference. Many MOH vendors have long since vanished but we’re always right here with hands-on sales, technical support, and set-up. Our copywriters and voiceover artists are also first rate!

Our Customer-centric Approach

Another MusicOnHold.com advantage? Our approach is comprehensive yet simple and customer friendly. If you need equipment, let our salespeople help. We know phone systems well and can hook you up with digital equipment to match. We’re also glad to work with your IT vendor or department.

For the actual production, the next stage is copywriting. Again, experience counts. Having written so extensively for a huge cross-section of industries, we know how to develop creative content and make it relatable on-hold.

Once the scripting has been proofread and confirmed, voicing comes next. We’ve put together a diverse stable of extremely talented voiceover artists with strong broadcast backgrounds. And we don’t use AI voices, only authentic human ones. Our professional voice talents excel in delivery and emphasis, making your MOH audio stand out, capture attention, and get results!

Messages-on-Hold are not confined to the English language either. Note your multi-lingual options when previewing voice samples at www.musiconhold.com. And if you’d like to give your callers something a little different, let’s get creative with a humorous element and/or celebrity impersonations.

However your messages are spoken, our studio takes those voice tracks and polishes them for mixing and completing your final Messages-on-Hold audio files. From there, your new audio is ready to reach your audience!

A Pleasurable Caller Experience

Before MOH, callers on-hold were greeted with silence or radio. It still happens now. Neither is a good option. Silence prolongs agonizing wait times for callers, making them feel abandoned even when hold time is relatively short. Radio on-hold can subject callers to annoying DJs and commercials, perhaps even a competitor’s ad! Plus, playing radio on-hold is considered a rebroadcast, requiring payment and licensing to regulatory agencies like ASCAP and BMI.

Messages-on-Hold makes an ideal alternative. We know how to keep callers engaged, passing hold time pleasurably and making time pass faster for them. Your music on-hold is licensed and loaded with ear appeal. Accompanied with the right voice or voices, you have the power to tell callers all about your specialties and enhance the caller experience.

Each individual on-hold message is a chance to reach callers and customers one-on-one. Our digital players give you the capability to showcase timely specials, promotions, and events in a specified window of time. It’s a great option for contests and the holidays!

MusicOnHold.com gets your messages playing with quick turnaround and pristine clarity. Our prices are a bargain, and your level of involvement in the production is totally up to you!

Digital Playback Equipment

In the beginning of the MOH industry, recordings were mixed and dubbed on cassette loop tapes. Today’s technology is all digital and MusicOnHold.com gives you multiple options in playback hardware. Our technical know-how can help you select the most compatible playback unit for your phone system.

Options include:

USB Players with downloadable audio via email or a USB drive. This unit stores audio for play in case power is interrupted.

Remote Download Players are great for multiple locations and recordings that change frequently. It’s also ideal for scheduling special promotions, events, and holiday recordings with “start” and “stop” times. And we’ll do it for you!

Streaming Players allow us to load audio remotely the instant production is finished in the studio. Excellent for trigger announcements and streaming a large variety of commercial-free music!

One More Thing About Music

As mentioned, radio on-hold is considered a rebroadcast requiring legal permission. Failure to do so can lead to costly fees and fines. Our giant catalog of music beds covers a deep array of genres to make callers happier when your phone transaction resumes. All with no outside licensing fees to play our music!

Consult with MusicOnHold.com

Thousands of satisfied customers know us for Messages-on-Hold, Overhead Music/Messaging, and Radio commercials. IVR, Auto Attendant, Narration voiceovers, E-Learning, and Explainer videos too. We’ll help build your brand, boost sales, and tell your callers what’s new! MOH with MusicOnHold.com gets it done!

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