Why Professional IVR and Phone Greetings are Important!
Every time a caller reaches out to you by phone, consider that person as someone who’s just walked in the door. Then consider the impression you’re making. Medical facilities, business centers, retail operations, and school campuses all go to great lengths to make a strong first impression visually.
Now think about that initial impression in audio form. At MusicOnHold.com, we’ll help you make a dynamic introduction with professional voices of experience. Our polished greetings for different functions of modern phone systems make it happen!
Interactive Voice Response (IVR), Automated Attendant, Cell Phone and Voice Mail greetings are functions that can be easily overlooked and forgotten. Be certain your voice greetings represent you in a manner that’s confident, authoritative, and friendly.
Consistency in Branding with Professional Voiceovers
If you’re already acquainted with our Messages-on-Hold (MOH) service, you may also have a favorite voice or two playing for your callers. Give them uniformity through the customer experience with professional IVR, Voice Mail, and Auto Attendant productions.
Our voice artists have decades of broadcast experience, and our studio techs are equally experienced to get clear audio deployed through your system quickly and seamlessly, no matter how many locations are on the receiving end.
It all goes back to that first impression. Make it one that instills confidence throughout the transaction. You can also take that specific voice and audio brand to other productions like eLearning and Explainer videos, Radio commercials, Narration voiceovers, and voice tracks for YouTube and social media platforms.
Why Choose MusicOnHold.com?
MusicOnHold.com has a long tradition of excellence in on-hold marketing. Clients discovered early that dead hold time could become productive and even profitable time, speaking directly to a captive audience in a conversational format without hard-sell hype. Our on-hold productions entertain and inform, engaging callers with professional voice artists and superb quality music. It was a welcome change for those previously offering mind-numbing silence or annoying radio on-hold, and it still is.
Business phone and communications/information technology evolved quickly, and then-new VoIP (Voice Over Internet Protocol) systems opened the door for more functionality with IVR, Auto Attendant, and Voice Mail “trees.” MusicOnHold.com ably filled that demand for voiceover productions deployed through the appropriate channels, from single locations to vast multi-location networks. Our technical capabilities today deliver top quality audio and voiceovers with stellar efficiency, cost-effectively and rapidly for clients ranging from multi-location banks and credit unions to medical facilities and new and used car dealer groups.
Fast turnaround is also a major plus, especially when sudden changes are needed. IVR recordings are often used to relay information about closures due to weather and emergency notifications, for example. Personnel can change in IVR directory listings. And the holiday season also presents the need for modifications in various forms of playback, from Auto Attendant and Voice Mail to Messages-on-Hold and Overhead Music/Messages.
Incredible Voice Artists, Multi-lingual Options
If you are utilizing our MOH service already, you know how easy the process can be with MusicOnHold.com. That same simplified approach also applies to IVR, Auto Attendant, and phone greetings. Our experienced team can help with copywriting and production flow. And you have an amazing selection of voice artists to preview at www.musiconhold.com.
That includes a dynamic range of multi-lingual options, including Spanish, French, Chinese, German, and Italian. With business telephony and globally connected communications, voicing in several languages can be a huge benefit, not to mention domestically with diverse audiences.
Taking audio live is another area where our tech support is invaluable. We’re always glad to work with your IT specialists when it’s time to load and deploy new IVR and other phone greetings.
Technical Expertise
Modern IT is about much more than phone systems. Security and entry access, cloud-based connectivity, overhead music, and many other facility functions can all be controlled in one centralized system/location. Knowing how to navigate evolving technology can be challenging and we have the right tech support team to make IVR, Automated Attendant, and Voice Mail greeting deployment seamless.
We’ve established relationships with several phone/IT vendors over the years to help make new audio launches and transitions simple. Those relationships count when timing is critical – something to consider when new announcements are needed for emergencies, holidays, weather interruptions, and pronouncements about changes in office/business protocols.
MusicOnHold.com also offers Overhead Music & Messaging (OHM) Systems using a similar approach, geared for quick changes and timely message playback that you can control yourself. OHM productions also store in memory in case of power disruption. New Digital Signage is also now available, providing an excellent visual counterpoint!
Choosing Your Voice
Business and corporate centers, retail operations, networked medical groups, and school campuses are just a few high-traffic places where interactive audio is essential. MusicOnHold.com has the voice/voices you need for on-hold messaging, interactive voice messages, auto attendant and voice mail greetings, and overhead announcements. Just listen to our voice demos and we’ll get the process going…with speedy turnaround time at a pleasant price!
The Complete Package
Creating quality audio productions has been the cornerstone of MusicOnHold.com and we’re looking ahead with a broadening portfolio of offerings, including visual exposure with new Digital Signage. We can help you get results in your next Radio campaign and voiceovers for TV commercials. YouTube and social media platforms too. Use our eLearning and Explainer video services to educate and inform. Auto Attendant, IVR, Messages-on-Hold, and any form of phone greeting are all in our studio’s wheelhouse.
You can also count on MusicOnHold.com for playback equipment, set-up and tech support, and highly experienced professional guidance throughout the process. With an impeccable range of voice artists to choose from and exceptional studio capacities, we’ll provide you with a complete turnkey package!
Talk to MusicOnHold.com
Find out what professionally voiced productions can do for you. And get a quote on new digital signage! You can reach us at www.musiconhold.com or 1-877-552-9611 to get started today!