Nextiva Business Phone Options with MusicOnHold.com
It was 1876 when Alexander Graham Bell received his patent for the telephone, and chances are he could not have conceived just how his invention would transform modern business communication and global connectivity. Along with his father, brother, and grandfather, Alexander’s life revolved around the spoken word and elocution. That dedication was partly attributed to deafness in his wife and mother. Still, Bell didn’t care much for phones, thinking them intrusive and not having one in his study.
Now, 150 years later, phones connect businesses instantly around the world thanks to cloud-based systems and VoIP technology. Nextiva is among the leaders in business phones with versatile features and comprehensive functionality. The team at MusicOnHold.com is well-acquainted with Nextiva capabilities and how they mesh with our Messages-on-Hold (MOH) and Interactive Voice Response (IVR) productions, as well as Overhead Messages and Music (OHM).
How can dynamic Nextiva phones benefit your business, campus, or non-profit? Here are some of the most popular functions and features creating such powerful demand for Nextiva systems.
Call Routing, Prompts, and Greetings Simplified
The caller/customer experience makes a real difference when trying to stand apart from the competition, and Nextiva makes that experience user-friendly and streamlined. It starts with Automated Attendant greetings and continues with a simplified call routing process. Nextiva’s advanced technology helps callers with hassle-free prompts and options along the way, with MusicOnHold.com professional voiceovers and superior quality audio coming into play.
IVR functions and easy-to-manage call routing give callers the ability to complete transactions without the need for human assistance. Customers have the freedom to maneuver quickly through self-serve functions like making payments, requesting service, and placing orders. IVR phone “trees” guide callers through these interactive functions and to specific departments and personnel.
MusicOnHold.com Messages-on-Hold Service with Nextiva Compatibility
Not every call can be resolved just by Auto Attendant and IVR, of course. Medical fields, education, retail, and customer service in particular require more person-to-person phone interaction. Hold-time is inevitable and that presents a dynamic opportunity to relay informative, entertaining, and profit-boosting marketing from MusicOnHold.com.
We’ve produced effective on-hold marketing for nearly four decades, making us an ideal match for Nextiva phone systems. Our MOH capitalizes on dead hold time for strategic marketing and informational purposes, not to mention downright entertainment!
Here are a few sample areas where Nextiva and MusicOnHold.com captivate customers.
*Product Launch Promos
*Service and Sales Specials
*Event and Trade Show Promotions
*Policy and Protocol Changes
*Timely Cross-Promotions
Many forward-thinking clients take a bolder approach to MOH, incorporating comedy, celebrity impressions, and trivia. Whether simply saying “thanks for bearing with us” or marketing with humor, we can turn dead silence into vibrant, engaging hold-time with a perfect blend of writing and voicing, and with licensed music beds in a vast range of genres. Our professionals can also work with you to determine exactly how much time callers spend on hold so productions can be geared accordingly with the proper music intervals.
Nextiva and OHM
It’s hard to imagine that Alexander Graham Bell was thinking about his phone invention being used for overhead music and messaging. Nextiva systems and MusicOnHold.com make OHM sound awesome!
With over 90 music channels licensed for overhead play, MusicOnHold.com gives end users the ability to mix a practically unlimited combination of choices. Messages recorded in our studio can be easily programmed for replay at pre-designated intervals, and our support team can help. Option commands are user-friendly, and if there’s a disruption in internet connectivity, an Auto Play feature keeps the audio rolling!
Standout Advantages of Nextiva
Nextiva business phone systems are in high demand largely due to several inherent key advantages. Messages-on-Hold can be programmed simply, even in large “partitioned” systems. In multi-location layouts, departments within individual locations can play stand-alone MOH files. Large medical groups, college campuses, and corporate offices all appreciate that versatility. Plus, on-hold messages can play in the Call Waiting function as well as when callers are placed in Park mode.
Another plus for Nextiva? The advanced MOH capabilities include custom file specification and alternate sources for internal calls. From a technical perspective, Nextiva supports PCM u-Law .wav files that are 2MB and under. We can also help match audio specifications to your Nextiva investment, no problem.
Your True One-Stop Studio for Comprehensive Services
We’re proud of our relationship with Nextiva at MusicOnHold.com, and we also partner with many vendors and leading business phone providers as well as IT specialists. That compatibility achieves excellent results in MOH, IVR, Auto Attendant, and Voice Mail productions. All MusicOnHold.com writers, voice talents, and studio technicians have broadcast experience…another plus for our Radio commercial and TV voiceover productions. We also offer narration, e-learning, and backing voice tracks for social media platforms and YouTube videos. We started offering Digital Signage recently too…creating an outstanding visual counterpart to Overhead Music/Messages.
Connecting with MusicOnHold.com and Nextiva
If it’s time to upgrade your phone system, a MusicOnHold.com representative will be glad to help. Nextiva is a wise choice for streamlined call management and positive caller experiences, not to mention easy end user features. For example, the IVR and Auto Attendant functions make life easier for callers, and our proven marketing on-hold creates money-producing results!
If you have more questions about phone system compatibility, just let us know and we’ll gladly guide you along. Several options are available, and we know some phone systems may be more compatible with your business infrastructure and budgetary requirements.
Just contact the professionals at www.musiconhold.com or 1-630-552-9600 to get started now!