FAQs

Frequently Asked Questions

Do I need a music license to play a song while my callers are holding?

Yes. Anytime a business rebroadcasts music, that business is responsible for obtaining the proper licensing and paying the appropriate fees. All music used at MusicOnHold.com or played through the streaming music service comes with the proper licensing. You will NOT be required to purchase additional music licensing when using our productions customized for you.

How often should I change my Messages On Hold?

Well, that depends of a few factors. Average hold times, length of Message On Hold recording, frequency of repeat callers are just a few of the items that determine how often you need to change your messages. Let us pick your brain and we’ll come up with the perfect solution to enlighten your callers.

I am interested in adding Messages On Hold to my business, but I don’t know what I need.

Call us and ask. That’s the quickest and easiest way to get an answer. Tell us the make and model of the phones or phone system you are using. You can also shoot us an email techsupport@musiconhold.com and we’ll get right back to you.

I am only using a few phone lines and don’t have the budget to purchase a new phone system. Is there an affordable option for me to add Messages On Hold to my phones?

Yes! We can recommend a small business system that can handle up to 4 lines and have Messages On Hold for under $400. Contact us for the details.

My phones only accept a digital file for Music On Hold. Can you do that?

Yes. We make all sorts of audio & telephony files here every day. Let us know what you need and we’ll take care of you.

It's easy to Enlighten Your Callers with customized messages-on-hold.

Let's Get Started!


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